My impression is that who ever looks into a ticket he doesn't care if it is urgent or not.What is the point of having a quick reply directing me to read a previous thread or just telling me to read the manual?? I do try to read through the manual and the online help documents but its so brief and doesn't cover everything. I wish the analyst to go through the model when i sent it to him and try to tell me whats the problem. Other companies use the communities page as a discussion page but a real technical support is to be in direct contact with the user through email and focus on his problem and offer him a solution. What if I don't want to show my design to other users on this community page? Each one of us has a different product with different requirements so how can you make like an automated reply for everyone?
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