I agree with everything that has been said in reply to my original posting but that's not really the point is it? We pay a handsome fee for yearly subscription to Bentley and part of the fee provides us with product support. Sure I can usually get answers to fairly easy problems like the one I posted (particularly when it involved user error or inability to read a readme doc ; - ) ) but over the years I have had set-up and configuration problems with the software that never would have been solved if it hadn't been for the personal attention we used to get from people like Jesse, Keith and Ron P. Sometimes this software can be maddeningly obtuse and when that happens I need to talk to someone not to mention the fact that all of us are usually in production environments that don't allow us to sit and wait for a week or more for an answer to a problem that has us dead in the water. The short answer is Bentley needs to provide better support or stop charging us for it. Brian
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